Legal
Cancellation & Refund Policy
Effective date: 9 July 2026 · Governed by Indian Consumer Protection Act 2019
1. Overview
We want you to be satisfied with TexForge. This policy explains your cancellation and refund rights clearly and without legalese. We comply with the Indian Consumer Protection Act 2019 and its e-commerce regulations. If you have any questions, email admin@yashlabs.dev.
2. Paid Plans
Cancel anytime
There are no lock-in periods. You can cancel your subscription at any time from your account settings.
Access until billing period ends
When you cancel a monthly plan, you retain full access to your paid features until the end of the current billing period. You will not be charged again after that.
No prorated refunds on monthly plans
Monthly subscriptions are charged for the full month. Cancelling mid-month does not entitle you to a partial refund for the remaining days, except where refund eligibility criteria below are met.
3. Refund Eligibility
The following refunds are available on request:
7-day satisfaction guarantee
If you are a first-time paid subscriber and are not satisfied with TexForge, you may request a full refund within 7 calendar days of your first charge. This guarantee applies once per account and does not extend to subsequent cycles or upgrades.
Technical billing errors
If you were charged incorrectly due to a billing system error (e.g. double-charged, charged after cancellation), we will refund the incorrect amount in full. Please contact us within 30 days of the erroneous charge.
Service unavailability
If TexForge experiences a verified outage lasting more than 72 consecutive hours during your active billing period, you may request a prorated credit or refund for the affected days.
Refund restrictions
Refunds are not available for: changes of mind after the 7-day window, unused compile credits, unused features of a plan, or accounts suspended for Terms violations.
4. How to Cancel
You can cancel in two ways:
Self-service (instant)
Go to Dashboard → Settings → Billing → Cancel Plan. Cancellation takes effect at the end of the current billing period.
Via email
Email admin@yashlabs.dev from your registered address with the subject "Cancel Subscription". We will process within 1 business day and send a confirmation.
5. Requesting a Refund
To request a refund, email us at admin@yashlabs.dev with the subject "Refund Request". Please include:
- Your registered email address
- The date of the charge
- The amount charged
- Reason for the refund request
6. Annual Plan Cancellations
If you cancel an annual subscription after the 7-day satisfaction window, you are eligible for a prorated refund for any remaining full months in your billing period, calculated as:
Calculation note
Partial months are not refunded. Annual plan refund requests must be submitted within 30 days of the charge via email to admin@yashlabs.dev.
7. Processing Time
Approved refunds are issued to your original payment method within 5–10 business days. Stripe processes the refund on our end immediately upon approval; the time to appear in your account depends on your card issuer or bank.
8. Contact
TexForge — Billing Support
Email: admin@yashlabs.dev
Response SLA: 1 business day acknowledgement · 5 business days for resolution.